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Terms and Conditions & General Information
 

Any booking for a Star Clippers Holiday is accepted on these terms and conditions and should be read carefully.

TRAVEL REQUIREMENTS
All passengers are required to have passports that are valid for six months beyond the end of your cruise. Visas may be required for certain islands visited. Without the proper entry requirements, passengers may not be able to disembark the vessels in certain ports of call.

All travel documents such as passports, visas, proof of citizenship, etc. required for disembarkation at various ports of call are the responsibility of the passenger. Consult your travel professional or consultant to determine documentary requirements or entry permits. Passengers will not be permitted to sail without proper documentation and no refund of cruise fare will be given to any passenger failing to bring such documentation.

LUGGAGE
All luggage must be securely packed and clearly labelled with passenger’s full name, ship’s name, cabin number and date of sailing. We recommend travel documents (cruise tickets, passport and visa), valuables, breakable items, medication and hand luggage be hand carried. Star Clippers is not responsible for any loss, theft or damage to passenger’s luggage or personal property which is limited to terms and conditions specified on the cruise ticket.

EMBARKATION
During embarkation, all passengers must have in his/her possession a cruise ticket, valid passport, and visas |(where necessary). Embarkation times are included in cruise documents (generally four hours prior to departure time). Passengers must be on board the ship no later than one hour prior to sailing. If all passengers are on board prior to the scheduled departure time, the ship may sail early.

MEDICAL CONDITION/PHYSICAL DISABILITIES
Any medical condition or physical disability that may require special attention or treatment must be advised to Star Clippers at the time of booking. Star Clippers recommends that physically disabled passengers travel with someone who is able to assist them both on board and ashore. Our vessels do not have elevators or ramps, and access to land is often via ship’s launches. Star Clippers reserves the right to refuse or revoke passage to anyone who, in its judgement, is unfit to travel due to a physical or mental condition or who may require care beyond that which can be provided by Star Clippers. Star Clippers regards third trimester pregnancy as a travel risk and reserves the right to refuse passage to pregnant women. Star Clippers will not be responsible or liable for any complications relative to such pregnancy arising or occurring during the entire cruise vacation.

CRUISE ONLY FARES
All fares are quoted in Euros and are per person based on twin/double occupancy.
Fares include: shipboard accommodation, ocean transportation, ship’s watersports programme (except SCUBA diving), all meals and on board entertainment. Fares do not include: port charges, baggage handling, travel insurance, transfers optional air/sea or land programmes, shore excursions, airport facility charges, taxes/fees, nor do they include items of a personal nature such as alcoholic beverages, soft drinks, laundry, gratuities, gift shop purchases, medical services, phone calls etc.

GUARANTEE OF FARES
Passengers with confirmed bookings under deposit, or who have made final payment, shall be protected in the event of a price increase. However, excluding the preceding case, Star Clippers Ltd. reserves the right to increase all prices appearing in this brochure without prior notice, including port charges.

N.B: At the time of the printing, a fuel surcharge is being applied to all cruises. Please check with your travel professionnal for the latest update.

DEPOSIT AND PAYMENT
To secure your reservation for all cruises, excluding Ocean Crossings, a deposit of 600 Euros per person for Owner’s Suites/Cabin, Deluxe Suites, and Category 1 cabins, or a deposit of 500 Euros for Category 2 to 6 cabins is required within 7 days of booking. Final payment is required 60 days prior to departure. For Ocean Crossings, a deposit of 10% of the cruise fare is required, within 7 days of booking, and will be forfeited in case of cancellation. Final payment for Ocean Crossings must be made 120 days before departure. All payments may be made by either cheque, Visa, Mastercard, Discover or American Express. Only cashier’s cheque or credit card are accepted on bookings made within two weeks of sailing. Please make cheques payable to Star Clippers Ltd. All reservations are subject to cancellations if payments are not received by the due date.

CANCELLATIONS AND REFUNDS
For full refund of cruise fare on cruises excluding Ocean Crossings, notice of cancellation must be in writing and received by Star Clippers no later than 91 days prior to sailing. If a cancellation occurs, the following charges will be assessed:

Refunds will normally be made to the booking party. Star Clippers can only be responsible for refunding amounts actually received. If cancellation fees are charged by air carriers, pre/post hotels, or suppliers they will be deducted from any refund made. No refunds will be made to passengers who do not board the ship or passengers who cancel after the start of the cruise.

RIGHTS RESERVED AND LIMITS OF RESPONSIBILITY
The transportation of passengers and baggage is governed by the terms and conditions of the Contract of Passage contained in the cruise ticket. The passenger’s acceptance of the ticket contract and acceptance of passage on the vessel constitutes acceptance of the terms, conditions and information contained in this brochure and the cruise ticket. It is recommended that you read the terms carefully. Star Clippers reserves the right at its sole option and discretion and that of the Captain of the ship without liability for damages or refund of any kind to deviate from the ship’s advertised or ordinary itinerary or route, to delay advance or cancel any sailing, to omit or change ports of call and may, but is not obliged to, arrange for substantially equivalent transportation by another vessel and/or by other means of transportation, to cause the passenger to disembark from the ship temporarily or permanently, to tow or to be towed or assist other vessels, or to perform any similar act which, in its sole judgement and discretion, is justified for any reason. Star Clippers may for any reason whatsoever cancel any sailing at any time before departure of the ship including the event of full-ship charter. In such events, Star Clippers’ only liability will be to refund to the passenger the amount it has received for the cruise ticket.

INDEPENDENT CONTRACTOR / LIMIT OF LIABILITY
Star Clippers’ liability and responsibility does not extend beyond the vessel: any arrangements made by or for passengers either before boarding or when disembarking are at the passenger’s own risk. Star Clippers does not own or control any airlines, ground transportation or hotels. As a convenience to our passengers, Star Clippers may sell tickets for shore excursions or arrange other services which are operated by independent contractors, Star Clippers shall not be responsible in any way whatsoever for any damage, loss, injury or death arising in conjunction with the services provided by these independent contractors.